We provide you with a pricing worksheet with details about how to build your rates.
Yes, depending on the complexity of the documents to be remediated, any changes in the prices can be suggested and must be approved by the user/customer before proceeding further.
You will receive notification when an order has been assigned to you. The client will indicate the due date. Based on your pricing worksheet and your weekly schedule submitted, your firm's pricing and profile will appear as an option to clients.
The User/Customer can select the due date for document
remediation, which will ideally be at least three days and up to two weeks, depending on how large the deliverable is. Quick turnarounds under 72 hours have pricing premiums. You will be able to provide pricing variances based on the turnaround time on your weekly pricing worksheet.
On Signing up as a partner with us, you will be provided credentials for the partner portal to access all the services requested by the customers. We will provide tutorials to use this tool on our webpage. You will also receive an email for the account linked to the partner portal whenever new services are requested.
The pricing worksheet is expected to be updated every Friday by noon and these prices are valid/used for that week to provide cost estimates to the user for your services. You will upload the pricing in your partner portal.
We offer multiple options for the vendor to choose from like PayPal, direct deposit, wire transfer, etc. Payment is typically within two business days depending on the services chosen.
We have allocated premiums for higher turn arounds, varying standards, technical materials, etc. We will work with you to get
these into your pricing algorithm. However, some jobs may need to be converted to hourly jobs with the client's permission (at the rates you specify in your pricing worksheet).
The User/Customer has five days to report any complaints/issues with the remediated document. If we deem the complaints/issues
reasonable, you may be asked to work on the document again for the corrections. Users may be able to provide customer feedback surveys. We only post average reviews; we will not post any negative or unproductive reviews.
You will be able to submit a status email to the client - which is generated automatically. The project timeline will be suspended until the client responds.
Partners are responsible for their tools for the services they are providing according to the standards selected by clients. We will provide resources on standards, tools used, and other helpful information.